Get in Touch With Us
Got a question about a brand we cover, spotted something that needs updating, or want to suggest a site for us to look at? This page explains how to get in touch and what you can expect once you do.
How to Reach Us
Email is the best way to contact the team at ultrabug.co.uk. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days, though this can stretch a little during busier periods.
A quick summary of what your message is about at the top helps us route it to the right person and get back to you faster.
What You Can Get in Touch About
- Questions about our ratings or write-ups — if you want more detail on how a brand featured on our Best Non GamStop Casinos 2026 page compares to others, ask away.
- Corrections — welcome offers, terms and licensing details change often. If something looks out of date, tell us and we will check it.
- Suggestions for brands or topics — if there is a site or a subject you think we should cover, let us know what it is and why.
- Partnership or editorial enquiries — operators or affiliates wanting to discuss working with us should introduce themselves and outline what they have in mind.
- Concerns about gambling behaviour — if you or someone you know is worried about their gambling, mention this in your message and we will point you towards independent support organisations.
What We Can and Cannot Help With
We are an independent comparison and review site. We do not process deposits, withdrawals, bonus disputes or account issues — those need to go directly to the casino in question through its own support channels. What we can do is answer questions about how we assess and rank the sites listed on ultrabug.co.uk, including how we treat welcome offers, payment options and game selection when comparing operators.
Our reviews are researched independently, and commercial relationships with any brand do not influence how it is rated or where it appears on our pages.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about a specific brand's welcome offer, note down the exact terms shown to you — offers and wagering conditions can vary and change over time.
- If you are asking about eligibility or local rules, be as specific as possible about what you have already tried or checked.
- If you are reporting an error on the site, include the page name or section so we can find it quickly.
What Happens After You Email Us
Every message is read by a real person, not an automated system. Once we have looked into your query we will reply with a proper answer rather than a stock response. If your question touches on something we cannot resolve directly — such as a dispute with an operator — we will tell you honestly and point you towards where that kind of issue is usually handled.
Keeping Our Content Accurate
Casino welcome offers, licensing details and payment options change regularly, and reader feedback is one of the ways we catch things that need updating. If you have read something on ultrabug.co.uk that seems off, or you simply want a second opinion before choosing between sites, we would rather you asked than guessed.
Thank you for taking the time to reach out. We read everything that comes in and look forward to hearing from you.